Help Centre
Questions about your account, a payment, bonus, or game? ReelRaven support runs 24/7 via live chat. Find contact details, common topics, and our complaints procedure below.
Open Live ChatHow to Reach ReelRaven Support
ReelRaven offers 24/7 live chat as the primary support channel, backed by email for detailed queries, document submissions, and formal complaints. All channels are staffed in English and available to UK players around the clock.
Live Chat - 24/7
The fastest way to get a response. Click the chat icon on any page to connect with a support agent. Live chat handles account queries, deposit issues, bonus clarifications, withdrawal questions, and technical problems in real time. Average first response is under 2 minutes during normal hours.
General Support Email
Email support@reelraven.uk.com for detailed queries or to submit supporting documents. General support responds within 24 hours. Include your account email address and any relevant transaction IDs. You can email at any time - responses follow during the next available review window.
Complaints Email
For unresolved disputes or formal complaints, email complaints@reelraven.uk.com. Formal complaints are acknowledged within 24 hours and handled in accordance with the complaints procedure in the Terms and Conditions. Using the correct channel ensures your case is properly logged and escalated.
Common Support Topics
The most frequent queries handled by the ReelRaven team are listed below. For anything not covered, live chat or email will connect you with an agent who can help.
Account Queries
Registration issues, login problems, forgotten passwords, email address changes, account verification (KYC), profile updates, and account closure requests. For security changes such as email or password updates, identity verification is required.
Deposits and Withdrawals
Missing deposits, delayed withdrawals, payment method issues, crypto network queries, KYC document submissions, and withdrawal limit queries. For missing crypto deposits, always provide the transaction hash (TXID) when contacting support.
Bonuses
Bonus crediting delays, wagering progress queries, requests to cancel an active bonus, free spin eligibility, and promotional terms clarification. An agent can check your current bonus status and wagering progress in real time.
Technical Issues
Game loading errors, disconnections during live tables, mobile browser compatibility, and session issues. Provide the game name, time of the incident, and your device and browser details to help the team investigate quickly.
Account Security
Suspicious activity, two-factor authentication setup and recovery, account compromise concerns, and requests to restrict account access temporarily. For suspected unauthorised access, contact live chat immediately to freeze the account.
Responsible Gambling
Setting deposit, loss, or time limits. Requesting a cooling-off period or self-exclusion. GAMSTOP registration guidance. Queries about the full responsible gambling toolkit available at ReelRaven. Visit Responsible Gambling for full details.
Complaints Procedure
If you are not satisfied with the handling of your query through standard support channels, you can raise a formal complaint. ReelRaven takes all complaints seriously and works to resolve them promptly and fairly.
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Step 1 - Contact support. Start by raising your concern through live chat or general email (support@reelraven.uk.com). Most issues are resolved at this stage. Keep a note of the date, agent name, and outcome of your conversation.
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Step 2 - Submit a formal complaint. If your concern is not resolved to your satisfaction, email complaints@reelraven.uk.com with a full description of the issue, any supporting evidence, and the outcome of your initial contact. Complaints are acknowledged within 24 hours.
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Step 3 - Escalation. If the formal complaint remains unresolved after a reasonable period, the Terms and Conditions detail further escalation routes including independent dispute resolution. UK players can also contact GamCare (0808 8020 133) or IBAS for independent assistance.
Independent Assistance
GamCare: 0808 8020 133 (free, confidential, 24/7)
IBAS (Independent Betting Adjudication Service): ibas-uk.com
BeGambleAware: begambleaware.org
Support FAQ
Is ReelRaven live chat available around the clock?
Yes. Live chat at ReelRaven is available 24 hours a day, 7 days a week, including UK evenings and weekends. It is the fastest way to get a response for account, payment, or bonus queries. Average first response is under 2 minutes under normal conditions.
What email addresses does ReelRaven use for support?
For general support queries, email support@reelraven.uk.com. For formal complaints and unresolved disputes, use complaints@reelraven.uk.com. Always include your registered account email and any relevant transaction IDs to help the team respond efficiently.
How long does email support take to respond?
General support emails are typically answered within 24 hours. Formal complaints are acknowledged within 24 hours and handled in line with the complaints procedure set out in the Terms and Conditions. For urgent queries, live chat is always the faster option.
Can support cancel an active bonus?
Yes. A live chat agent can remove an active bonus from your account at any time. Alternatively, you can cancel it yourself from the Bonuses or Profile section. Cancelling a bonus forfeits the bonus amount and any winnings earned while it was active. Your deposited funds are not affected.
What if my issue is not resolved by support?
Ask the agent to escalate to a senior team member or supervisor. If the matter remains unresolved, submit a formal complaint to complaints@reelraven.uk.com. Further escalation options - including independent dispute resolution via IBAS - are set out in the Terms and Conditions. GamCare can also provide independent assistance for gambling-related concerns on 0808 8020 133.
Can I set responsible gambling limits through support?
Yes. Contact live chat or email support to apply deposit limits, loss limits, wagering limits, or session time reminders. Limits take effect immediately. Requests to increase existing limits may require a short cooling-off period before they apply, in line with responsible gambling best practice.